How do we work?
What we expect of you
and what you can expect from us.

Onboarding

  1. We will send you a short questionnaire asking a little bit about your business to see what your initial pain points are, what systems you are currently using and what the scope of the project will be.
  2. A time will be scheduled for a Zoom video conference to have a face to face consultation to discuss your business needs, what we offer and answer any questions.
  3. If both parties would like to move forward, we will send a more detailed questionnaire to collect more specifics about your business that we may not have covered in the previous communications.
  4. Based on your requirements, a proposal detailing price and the scope of the engagement will be forwarded for your approval.
  5. After signing the engagement letter, we will set-up a payment process with you and begin the customer set-up.

Customer Set-up (as applicable)

  • Company Settings
  • Billing & Subscription
  • Sales Settings
  • Customize Forms (invoices, estimates, sales receipts, emails, statements etc.)
  • Expense Settings
  • Payments Settings
  • Other Accounting/Advanced Settings
  • Chart of accounts
  • Products & Services Lists
  • Customer Lists
  • Vendor Lists
  • Employee Lists
  • Users
  • Bank and credit Feeds
  • Historical data
  • External Apps as needed (Hubdoc, Bills.com, Gusto, etc.)
  • Custom Reporting

Monthly Bookkeeping

  1. We will gather electronic support for financial transactions from automated cloud technology feeds and connected applications (i.e. Bank feeds, Hubdoc, Bills.com, Gusto etc.)
  2. You will electronically provide additional transaction support not previously included in the automated feeds (POS detail, Deposit Slips, Receipts, Bills, Bank Statements, CC Statements etc.) We recommend automating as many feeds as possible to minimize time spent on this process.
  3. We input and post your transactions into QuickBooks Online (manually or from automated feeds).

Month-End

  1. After all daily financial transactions for the month have been captured and posted, we will reconcile your bank account balances to your QuickBooks account balances.
  2. We will prepare your monthly Financial Reports (Balance Sheet, Income Statements, etc.)
  3. We will save your Reporting and documents to shared cloud storage (DropBox, SmartVault, etc.)
  4. We will set a time for a one-on-one virtual, ZOOM video conference to review your financial statements with you.
  5. We will then “close” the month officially in QuickBooks.

Expectations

We prefer to receive questions, requests and general correspondence via email. This timestamps your requests and allows us to prioritize your inquiries. We will do our best to respond within 24 hours, during our operating business hours.

 

We expect weekly transaction support from our clients. If you withhold your supporting documentation until month-end (or later), it creates a bottleneck with your month-end process and the process of our other clients. We cannot record your transactions without documented support. With the correct support, we can enter your financial transactions as soon as possible giving you a more accurate snapshot of your business throughout the month and useful QuickBooks Online Dashboards.

 

Will will not respond to cell-phone text questions. Please email us your questions instead. Text messages are disruptive to our day and yours and do not provide an appropriate audit trail of communication.

 

We promise to treat you with courtesy and respect at all times, and expect the same from our clients. We strive to work in a collaborative environment. Rudeness, unreasonable demands, and unprofessional communication will not be tolerated. We aim to have a positive working relationship with all of our clients.